At Top Mops, we value your privacy and understand how important it is to handle your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data through our website, physical stores, and any applications referencing this notice.

Controllers of Personal Information

Top Mops, located at T1, 10 Upper High Street, Epsom, KT17 4QJ, is the data controller of the information collected.

What Information Do We Collect?

We collect personal data to provide and improve our services, including:

  • Information You Provide: Information you enter on our website or give us through other channels, such as placing orders or contacting customer service.
  • Automated Information: Data like IP address, browsing history, and device details collected via cookies and similar technologies.
  • Data from Other Sources: We may receive updated contact details or transaction information from third parties.

Why We Process Your Information

Your information helps us:

  • Fulfil and deliver orders, process payments, and manage customer communication.
  • Improve website functionality, detect errors, and personalise your experience.
  • Recommend products and display relevant promotions.
  • Comply with legal requirements, such as tax regulations.
  • Prevent fraud and manage credit risks.

If we ask for your consent for a specific use, you can withdraw it anytime.

Cookies

We use cookies and similar tools to enhance your experience. Learn more on our [Cookies Page].

Sharing Your Information

We don’t sell your data. We only share it:

  • With trusted third parties helping us operate (e.g. couriers, marketing tools, payment processors).
  • If legally required or in the event of a business transfer.
  • To protect Top Mops, our users, and our rights.

Data Security

We use industry-standard measures like SSL encryption and secure data storage to keep your information safe. We do not store credit card information on our website.

Links to Other Websites

Our website may link to third-party sites. Please review their privacy policies separately.

Access and Control of Your Data

You can view and manage your data through your account dashboard, including:

  • Order history
  • Account details
  • Communication preferences

You can also contact us to update, delete, or restrict the use of your data.

Your Choices

You may:

  • Opt out of marketing emails anytime.
  • Manage your cookie settings through your browser.
  • Browse anonymously by logging out and disabling cookies.
  • Withdraw consent where applicable.

You also have the right to request access to your data, correct it, or ask us to delete or transfer it.

Data Retention

We retain your information as long as necessary to provide services, meet legal obligations, or improve our offerings (like remembering past orders).

Contacting Us

For privacy concerns or questions, reach out to us at sales@tmcsupplies.co.uk. We’re here to help.

Related Policies

  • Terms & Conditions
  • Cookie Policy

Examples of Collected Data

You provide: name, address, email, phone number, payment info, account details, communication records, and delivery addresses.

We collect automatically: IP address, login info, device type, browsing activity, order behaviour, and usage statistics.

From other sources: delivery updates, credit checks (for fraud prevention), and marketing partners’ insights.