Last Updated: 01/06/2025
At Top Mops, we strive to provide fast, secure, and dependable delivery services for all our customers. Please read our Shipping Policy below to understand how we handle order dispatch and delivery.
1. Delivery Timeframes
1.1. We aim to deliver all UK orders within 1–3 working days, excluding weekends and public holidays.
1.2. Delivery estimates may vary depending on product availability and your location. An estimated delivery date will be shown during checkout.
2. Free Delivery
2.1. Orders over £100 (before VAT and shipping) qualify for free standard delivery anywhere in the United Kingdom.
3. Delivery Charges
3.1. Orders under £100 will incur a standard delivery charge. The exact cost will be calculated automatically at checkout based on the order’s size and weight.
4. Delivery Methods
4.1. Orders within our regular delivery zones are fulfilled using our own fleet of delivery vehicles.
4.2. For locations outside our delivery area, we use trusted third-party couriers to ensure safe and timely delivery.
5. Tracking Information
5.1. Once your order has been dispatched, we will send you a confirmation email that includes tracking details. You can use this to monitor your delivery’s progress.
6. Delivery Address Accuracy
6.1. Please make sure all delivery information entered is accurate and complete. Top Mops cannot be held responsible for delivery issues due to incorrect addresses.
7. International Shipping
7.1. We offer international delivery via air freight to most countries. Delivery costs and estimated timeframes will be shown at checkout.
7.2. Customs & Duties: All international orders may be subject to customs charges, import duties, and taxes, which must be paid by the customer to the destination country’s authorities.
7.3. Transit Liability: Once the goods leave the UK and are handed to the international courier, Top Mops is not liable for any damage or loss during transit. We recommend adding shipping insurance if needed.
8. Shipping Delays
8.1. While we aim to meet all delivery estimates, delays may occasionally occur due to factors beyond our control such as bad weather, courier issues, or peak seasons.
9. Contact Us
If you have any questions about your order or our shipping policy, please contact our team:
📧 sales@tmcsupplies.co.uk
📞 07494497882
10. Policy Updates
10.1. We may revise this policy from time to time. Please check our website periodically for the latest version.
By placing an order with Top Mops, you agree to this Shipping Policy.