These Terms & Conditions set out the rules for using our website and placing orders with us. Please read them carefully, as they include important information.
This website is owned and operated by Top Mops, registered in England and Wales under company number 07663214. Our registered office is at T1, 10 Upper High Street, Epsom, KT17 4QJ.
If you have any questions or concerns about these terms, please contact us at sales@tmcsupplies.co.uk or call 07494497882.
1. Contract Between Us
No contract will exist until full payment is received and we confirm your order has been dispatched. Once we send you a confirmation email, a legally binding contract is formed.
2. Intellectual Property Rights
All content on this site is owned or licensed by Top Mops. You may only use it for your own personal, non-commercial purposes. No copying, sharing, or modifying is allowed without our written permission.
3. Accuracy of Information
We aim to ensure all product descriptions and prices are accurate. However, errors may occur. Orders will only be accepted if there are no significant inaccuracies in the listing. Product dimensions and weights are approximate.
4. Website Safety
We strive to keep our website secure and free of viruses. However, we cannot guarantee this, and we are not liable for any damage to your device caused by using our site.
5. Product Availability
All products are subject to availability. If an item is out of stock, we’ll contact you to offer alternatives or a refund.
6. Order Amendments
You can make changes to your order up to the point of clicking “Submit” during checkout.
7. Pricing
All prices on our website exclude VAT, which is applied at the current rate. If a pricing error occurs, we will contact you with the correct price before proceeding.
8. Payment Terms
We take payment upon order. If payment fails or is incomplete, we reserve the right to cancel your order. We do not accept responsibility for delays caused by incorrect payment details.
9. Delivery Charges
Delivery charges vary depending on the product and destination. They are shown at checkout before you confirm your purchase.
10. Delivery Details
10.1 Delivery charges are shown clearly during checkout.
10.2 Additional fees may apply for certain locations.
10.3 We deliver across the UK, including the Isle of Man, Channel Islands, Northern Ireland, and remote parts of Scotland. Extra charges may apply.
10.4 You are responsible for providing an accurate delivery address and any special instructions. Once goods are delivered as instructed, we are not liable for loss or damage unless caused by our negligence.
10.5 Risk passes to you upon delivery. Ownership transfers once goods are paid in full and received. Please report any delivery issues within 24 hours.
11. Risk & Ownership
Ownership transfers to you when goods are fully paid for and delivered. Goods are not for resale unless explicitly agreed.
12. Order Confirmation
We will send an email acknowledging receipt of your order, and a further confirmation when your order is dispatched.
13. Cancellation Rights
13.1 If you’re buying as a consumer (not a business), you can cancel your order within 7 days of receiving it—excluding custom-made items.
13.2 If goods have been delivered, they must be returned at your cost and in their original condition.
13.3 Refunds will be issued within 30 days, minus any return or recovery costs if applicable.
13.4 You’ll be refunded for return postage if the item is faulty or incorrect.
13.5 Custom machines are usually made to order and non-refundable after 7 days. A restocking fee may apply if return is accepted.
13.6 For Nomadic parts, returns may incur a 15% restocking fee if you ordered the wrong part. To avoid this, we recommend checking with Nomadic Technical Support on 07494497882 before purchasing.
14. Cancellation by Us
We may cancel your order if:
- Items are out of stock
- We cannot deliver to your area
- There was a pricing error
We will inform you by email and issue a full refund.
15. Our Liability
15.1 If you don’t receive your order within 30 days, please notify us within 60 days of ordering.
15.2 Our obligations in such cases include: replacing missing/damaged items or refunding your payment.
15.3 You are responsible for ensuring the goods comply with local laws if importing. We are not liable for import restrictions.
15.4 These terms do not affect your legal rights, including your right to claim for injury or death caused by our negligence.
16. Notices
All written notices should be sent to Top Mops, T1, 10 Upper High Street, Epsom, KT17 4QJ. Notices from us may be posted on our website.
17. Updates to Terms
We may update these Terms & Conditions from time to time. Please review them regularly.
18. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in English courts.
19. Invalid Provisions
If any part of these terms is found to be unenforceable, the rest of the terms will still apply.
20. Privacy
By using our site, you agree to our Privacy Policy.
21. Third Party Rights
These terms do not grant any rights to third parties under the Contracts (Rights of Third Parties) Act 1999.